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Annual maintenance contracts that keep it working
CCTV, solar, gate automation and power backup don't announce when they are failing. With an annual maintenance contract (AMC), our engineers check them on a schedule and come quickly when something stops.
- Our own engineers
- A report after every visit
- Brand warranty claims handled
The same fault, two very different days
Most failures we are called out for could have been caught on a routine visit.
Without an AMC
- The hard disk starts failing. Nothing on the screen says so.
- Something happens at the gate. You open the recording. The last three weeks are missing.
- An emergency call, a wait for a free slot, and a bill for the visit.
With an AMC
- A planned visit checks the disk. It is showing wear.
- We replace it under the brand warranty before it stops recording.
- When you need the footage, it is there. Nothing extra to pay for the visit.
What an AMC gives you
One fixed yearly price. No surprise call-out bills.
The planned visits, and the repair labour your cover includes, are agreed in writing before the year starts.
Faster help
AMC customers are seen first, within the response time in the contract.
A record of every visit
What was checked, found and fixed, useful for insurance and audits.
The team that installed it
Our own engineers service what they fitted, so nobody starts from scratch.
Equipment that lasts
Clean, correctly set equipment wears out slower and keeps its warranty valid.
What we check on every planned visit
Pick a system to see what a maintenance visit involves.
CCTV systems
Usual planned visitsTwice a year, before and after the monsoon
More about CCTV installation- Lens and housing cleaning
- Focus, angle and night vision on every camera
- Hard disk health, and the real days of recording
- Cables, connectors and power supply
- Phone viewing and firmware updates
- A written report of what was found
Solar plants
Usual planned visitsTwo to four times a year, more near the coast
More about solar installation- Panel cleaning
- Inverter readings against expected generation
- DC and AC connections, earthing and surge protection
- Mounting structure bolts and rust
- Net meter and monitoring app check
- A written report of what was found
- Track and roller cleaning
- Lubrication of hinges, rack and gears
- Limit switches and force settings
- Safety sensors, remotes and key fobs
- Battery backup and manual release test
- A written report of what was found
- Reader and fingerprint sensor cleaning
- Re-enrolling people who fail to scan
- Door lock, exit button and backup power
- Date, time and report export check
- Firmware updates
- A written report of what was found
Inverters and batteries
Usual planned visitsEvery quarter for tubular batteries
More about inverters and batteries- Battery water level and terminal cleaning
- Battery voltage readings
- Inverter settings and a backup test
- Wiring and earthing check
- Ventilation around the batteries
- A written report of what was found
- Switches, hubs and sensors
- Scenes, schedules and app check
- Firmware updates
- Reconnecting after a router change
- Voice assistant links
- A written report of what was found
- Panel cleaning
- Battery and charge controller check
- Light timing and motion sensor check
- Pole fixings and rust
- Water getting into the light
- A written report of what was found
- Modules and power supply
- Controller and message update
- Dust cleaning and ventilation
- Wiring and weatherproofing
- Brightness and dead pixels
- A written report of what was found
Three choices shape your AMC
No two systems are the same, so neither are two AMCs. We set these with you, based on what you have and how much you rely on it.
A year on a twice-a-year AMC
An example year. Your dates follow the day your contract starts.
- Contract startsWe look at the system and agree the yearly price.
- Visit before the monsoonCleaning, checks and a report.
- Visit after the monsoonDamp, corrosion and storm damage checked.
- Renewal reminder30 days before the year ends.
Any time in between: breakdown calls go to the front of the queue.
What's covered, and what isn't
Written plainly, because the exclusions are where most maintenance contracts quietly disappoint people.
In writingCovered
- Scheduled preventive maintenance visits
- Cleaning of cameras, housings, panels and enclosures
- Hard disk, battery and power supply health checks
- Connection, cabling and earthing inspection
- Firmware, software and mobile app updates
- Re-setup after a router or phone change
- Fault diagnosis, and repair labour if your cover includes it
- Brand warranty claims handled for you
- A written report of every visit
Not covered
- Replacement parts and hardware, quoted separately
- Damage from lightning, power surge or flooding
- Physical damage, vandalism or theft of equipment
- Faults caused by tampering or work by another party
- Rodent, insect or water damage to cabling
- Civil work, repainting or structural repairs
- Moving equipment to a new position or property
- Internet, SIM, electricity or other third-party charges
AMC questions
More on the full FAQ page.
Tell us what you have. We will suggest the cover that makes sense, including when the answer is that you don't need one.
Ask on WhatsAppWhy do I need an AMC at all?
Because the parts that fail rarely give warning. A CCTV hard disk can stop recording without anyone noticing until footage is needed, and dirty solar panels lose generation a little at a time. A planned visit finds these before they cost you.
How much does an AMC cost?
It depends on the system: how many cameras or devices, how far you are from us, how many visits you want each year, how quickly you need us and whether repair labour is included. We look at your system and give you a fixed yearly price in writing.
Are spare parts included?
No. Parts are quoted separately at the current price, so you only pay for what is actually replaced. Where a part is still under the manufacturer's warranty, we handle the claim with the brand for you.
Can I take an AMC on a system you didn't install?
Yes, after an inspection. We will tell you honestly whether it is worth covering, and anything that needs fixing first is quoted before the contract starts.
What's your response time?
It is written in your contract and depends on the cover you choose, from same day on the highest cover to within 36 hours. Enquiries get a reply within 2 hours during working hours.
Can one AMC cover several systems?
Yes. If you have CCTV, solar and a gate motor from us, they go on one contract with one renewal date.
What happens if I don't renew?
Nothing stops working. You move back to our normal response times and pay for visits as you need them. Your workmanship warranty continues for its original term.
Get a yearly price for your system
Tell us what you have installed and how much you rely on it. The price comes in writing, with the visits and response time it includes.